Welcome! Our response time is up to 5 working days, excludes weekends and holidays. Our shipping time frame is 14 days, excluding weekends and holidays, from the time the tracking number is sent. All overseas purchases must include Route in order for us to ship them.
Welcome! Our response time is up to 5 working days, excludes weekends and holidays. Our shipping time frame is 14 days, excluding weekends and holidays, from the time the tracking number is sent. All overseas purchases must include Route in order for us to ship them.
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Terms & Conditions

Terms & Conditions 

Welcome to itsbelcosmetics.com.  Please, read carefully the following terms and conditions.

These terms and conditions are enacted by it’sBel Cosmetics, LLC, company formed under the laws of Puerto Rico under the corporate registry number 448792, and with the merchant number 1180288-0010. These terms and conditions apply to the online presence of the company, doing business as it’sBel Cosmetics™, or it’sBel™, in the sales and or social media platform, as applicable.


To these terms and conditions appear as part of the first party it’sBel Cosmetics, LLC, hereinafter identified as "The Company", "We" or "Us", "The Website", "The Company", "The Seller" or a reasonable substitute for the above. 

As part of the second party, the person who consumes content, browses, buys or makes any use of this website, identified as "The User", "The Visitor", "The Navigator", "The Customer", "The Buyer", or a reasonable substitute for the name.

Terms and conditions are enforced by law and constitute the agreements between the parties, related to the outlined issues. By browsing this website, creating an account and / or purchasing a product, you are accepting the policies, terms and conditions, as enacted and as they apply. The laws of the Common Wealth of Puerto Rico will govern the business conducted by this Site, including, but not limited to, its regulations on contractual relationships. Also, the Federal laws of the United States will apply to all those matters that are preemption.


it’sBel Cosmetics is an online store dedicated to the cosmetics and beauty industry. Our purpose is to provide affordable high-quality products to everyone. Make our costumers feel welcomed, respected, and loved.

Through our website, we offer alternatives so that you can express through make up and feel fabulous.

This Site contains products and information with a high degree of professionalism and experience. Regarding the informative content and the products available on this Website, it is important that you know that the use of the material that we publish can offer you beneficial results, but we cannot guarantee results, due to the number of components and variables that We cannot control, when you use the products or use our techniques and advice.

None of our publications substitutes, equates, or compares to the opinion of a certified professional or expert.



it’sBel Cosmetics is an online shopping platform, recognized in the digital market. Visiting our website does not constitute a purchase obligation. All purchases made are completely free and voluntary.

Hereinafter, The Company is identified as the seller and the user who creates an account and / or provides authorization for a successful payment transaction is identified as the buyer.

By choosing products from those marketed and available on our Website, the user accepts all the related terms and conditions. Once you proceed to payment, enter the information of the payment method and proceed to finalize the purchase; accept the terms and conditions related to the sale, returns, guarantees, the terms and conditions of the payment tools we use in our Site, and authorize the company to debit, charge or bill your provided bank account for the full amount of the transaction.

The payment method accepted by the Website is of credit and debit cards. All transactions made on our Site are insured by our collection platform, so all the policies applicable to the payment method and those of our method of securing transactions are binding and apply to the user, who accepts them at the end of the transaction. Our Website does not store payment information or financial information of customers, except when the system is enabled and the customer selects to remember their information, after opening an account on our site. The banking institution in charge of processing transactions and payments does not retain information from our clients and is exclusively limited to processing the information provided by the client at the time of payment. The information submitted for the payment is used for the sole purpose of processing the present transaction; it will not be remembered by the banking institution for future transactions or additional procedures.

The products purchased through our Site are guaranteed, according to the Warranty Policies of this Site and their shipment is regulated by the Shipping Policy. We suggest that you consult both Policies before finalizing a purchase transaction on our Site.

Once the user completes the purchase transaction, it is considered final in order to enjoy all the legal guarantees that may arise as a consequence.

Transactions that are completed by the user, but rejected by our Site, because the payment method used has been declined, are not final. If the client does not provide a new valid payment method, the transaction will be canceled.

The user who chooses to open and maintain an account with us may have a list or shopping cart, with products or services that they wish to purchase. Placing these items in said space does not constitute a pre-purchase and does not grant you rights to the product, whose availability is not guaranteed until the purchase is complete. The products or services will remain in the cart for a defined term. After this term, the products will be removed; this will not prevent the user from placing them again.

The user will receive an email confirmation, once the purchase transaction is completed and the order begins to be processed. At that moment, the company will be working hard to prepare the order and handle shipment. When the order is shipped, the user will be notified and when the order is received by the user, we are notified. The receipt of the order by the user or his authorized representative constitutes the perfection of the sale contract between the parties. For more details about shipping you can check our Shipping Policy.



Purchase transactions on our Site are final, when collection is completed through the bank transaction. Once the bank transaction is approved, we process your order within 2-7 working days.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: help@itsbelcosmetics.com.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is canceling the order.
  3. Order number.
  4. Date when order was made.
  5. Part number.
  6. Description of the product/service.
  7. Reason for cancellation.


Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

Once the cancellation is determined, we will grant a store credit, which you can use within the following 90 days. No refunds will be made. The company will process the cancellation request and once it is proceeding, a credit will be granted for the same amount of the transaction.

Credits will be valid for 90 days.



We do not accept returns or exchange purchases.


All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to help@itsbelcosmetics.com. Emails received after 2 days from which the order was received, will not be considered for the purposes of this policy.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is making the request. Return.
  3. Order number.
  4. Date when order was received.
  5. Part number.
  6. Description of the product.
  7. 2 Photos of reason for store credit.


Damages covered by this policy, are not those that could have been suffered during shipping.


The damages covered are those of manufacture only and the product must be without use, or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluated by our team and the decision of approval for store credit, will be at our sole discretion.

Credits will be valid for 90 days.



The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be responsible for the shipping costs when Free Shipping promotion is not available.

The company will not be responsible for damages caused by the postal service or during the delivery process. It will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes.

Our estimated shipping time is 5-7 working days after 2-7 processing working days. Please allow 24-48 hours for tracking information to update.


We want you to be satisfied with your purchase on our website. That is why we guarantee:

  • Dedicated customer service.
  • The faithful compliance with the processing time. We guarantee that your order will leave our service center within 5-7 working days of completing the order.
  • The fidelity of the representation. We make a great effort to promote visual material that constitutes a true and faithful representation of the products we offer. In addition, we include descriptions of the products so that you know the manufacturing material and the measurements, according to the information provided by the manufacturer. This way we increase the probability of your satisfaction.



Products purchased on our Website ship out of our facilities labeled and in optimal packaging conditions. If you receive a product that is not properly packaged, sealed or labeled, you should immediately contact our administrators and not use it, nor should you remove the label or make any alteration.

The company reserves all rights to the image and brand of its service and / or products, as applicable. It reserves the rights to the names, phrases, colors, shapes, dimensions, fonts, of the message on the packaging and labels of the product, where it may apply. It also respects, recognizes and reserves the rights that do not belong to it, on the registered products trademarks.



Publishing false advertisement is illegal and violators can be fined by the appropriate government entity. The "Federal Trade Commission" prohibits unfair sales, false and misleading advertisements, and illegal buying and selling schemes on the Internet. In our company We recognize and respect the regulations of law, offering the information, representations and products, according to our best understanding of the truth.

Our publications hold the best degree of fidelity available to us. We do our best to present our products in a real way that allows you to perceive details. However, we are not responsible for mistakes or differences that may exist between representation and reality.

Our publications may refer to terms commonly used in industry slang for the sole purpose of illustration. In no case should the words used be interpreted as offensive, demeaning, with the intention of discriminating, segmenting or offending. The descriptive words used on this Site should not be considered as guarantees.

Our publications include sending emails with promotional material and images to which the same terms apply. By accepting our terms and conditions, and offering your name and email, you will be registered with our promotional emails. If you wish to discontinue receiving information, you must send an email to help@itsbelcosmetics.com.


Copyright, trademark, patents, licenses, registrations and all other intellectual property rights that exist at the moment or that arise, as a result of publications on our Website and social networks, including logos, phrases, colors, forms, written and visual content, among others, will remain under the sole property of the Company or of the people with licenses to it. The use of our trademark, content and intellectual property is prohibited without the express written consent of the Company. The improper or illegal use, manipulation or misrepresentation of the published content is prohibited. Unauthorized use of the trademark may entail billing for the unauthorized use, damages and any other remedy that may be applicable by law.

Our Website reserves the copyright on images that belong to it and recognizes the rights that authors may have for photos posted on the Site. The photos used for commercial purposes have been duly authorized. The photos where bodies of models are reflected in whole or in part have been posted with the sole purpose of exemplifying the piece that they model. The Company has the correspondent permissions on the use of the image, or has transferred rights for its participation in platforms or tools for this purpose.


DMCA NOTIFICATION “Digital Millennium Copyright Act Notification”

We respect the intellectual property of others.

If you believe that your copyrighted work has been copied in a way that constitutes an infringement of the laws that protect copyright, you must notify our Designated Agent, as provided in the “Digital Millennium Copyright Act” of 1998 (DMCA).

In order for your claim to be valid under the DMCA, you must provide the following information when you outline your notice of copyright infringement:

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner. Identification of the protected work on which the violation claim falls.
  • Identification of the material that is claimed is being violated or has been violated, and that you want removed.
  • Reasonably sufficient information to allow the service provider to contact the complaining party. This information should include name, address, phone number, and if available, email address.
  • A statement where the complaining party "in good faith believes that the use of the material in the way that motivates the complaint is not authorized by the copyright owner, its agent, or the law."
  • A statement that establishes that "the information in the notification is accurate", and that "under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that has been allegedly violated"

The information above must be submitted in writing, by facsimile, or email, addressed to the following Designated Agent:

Attention to: it’sBel Cosmetics

Email: help@itsbelcosmetics.com


This information may not be interpreted as legal advice. For additional details regarding the required information for notices valid by the DMCA, see 17 U.S.C. 512 (c) (3).


  • Publish material obtained on our site, without prior express written consent, without proper accreditation or citation of the original source.
  • Sell or lease material obtained on our site.
  • Wholesale purchases, for private wholesale or retail resale.
  • Reproduce, duplicate, create derivatives, copy or otherwise exploit the material contained on our Website for any purpose, without express prior written consent.


You agree to use our Website only for legitimate purposes and in a way that does not lacerate, infringe, restrict or inhibit the rights or the use and enjoyment that others make of this Site. Prohibited behavior includes harassing, distressing or inconveniencing other users, transmitting obscene or offensive content, or interrupting the normal flow of dialogue within our Website.

You may not use the content of our Website for any marketing related purpose without our express written consent. You will not be able to make malicious, negligent or abusive use of our Site or its content.

Restricted Access

We reserve the right to restrict access to some or all parts of our Website in the future, if necessary, if at any moment We provide you with a Username or Password to access a restricted or specialized area of our Site, you must make sure that both are kept and handled under strict confidentiality. We are not responsible for third-party access to your private account, due to mishandling of access information or for unauthorized purchases arising from a properly verified account.



The company, its owners, shareholders, partners, sponsors and / or affiliates make statements, or allegations, but do not give any complete or certain security or guarantees of the content of this Website or any of the sites that link to it.

Limitation of Liability

The materials that are available on this Site are provided "as is". They do not have an express or implicit guarantee of any kind, including guarantees of merchantability, non-violation of intellectual property or suitability for any particular purpose. In no situation will the Company, its agents or officers, be liable for damages that may arise from the use or the inability to use the materials provided and products sold. These damages include, but are not limited to damages from loss of earnings, business interruption, loss of information, physical health damages, injury, or death. They will not be responsible, even if the company has been informed about the possibility of such damages or losses.

Specific Waivers

The Company releases responsibility for the use that users and clients may give to this Site and to the products that can be obtained on it. We release our responsibility on:

  • Health, life or death.
  • The use of purchased products.
  • Manufacturing defects.
  • Immediate, long-term, present, recessive, hidden damages, etc.
  • Loss of income, goods or property.
  • The effects of our advertising and marketing.
  • Damages to customers, for reasons they understand, are related to the use and enjoyment of our Site and products, as well as damages to third parties.
  • Damages caused to third parties.


Make up products, including but not limited to those of direct application, can cause allergic reactions to certain people. The company test the products and conducts efforts to prevent the use of highly allergenic materials.  Nevertheless, we are not responsible for damages of any kind, caused by allergic reactions. We suggest you try the product in small quantities in your arm, before thorough application.


The results and experiences obtained by users and clients could vary from that of the users and clients who gave their testimony. The satisfaction of each consumer can be based on different variables, such as the level of expectation, personal qualities, weight, height, measurements, knowledge, skills and many other factors. As the factors that impact satisfaction are different for each person, we cannot guarantee results, nor be held responsible in any way for the application of the obtained information.

In accordance with the guidelines of the "Federal Trade Company", related to the use of promotion and testimonials in advertising, keep in mind the following:

  • The testimonies that appear on this site are received through text, audio or videos presented by users freely and voluntarily. They are individual experiences that reflect the real life experiences of consumers who have used our products / services in one way or another, with satisfactory results.
  • Even so, they are individual results and may vary. We do not establish that they are typical results that consumers will generally achieve. These testimonials are not necessarily representative of all those who will use our products / services.
  • The testimonies shown (texts, audios and / or videos) are exact as they were expressed, except for corrections of grammatical or spelling errors. Some have been shortened and emphasis in some areas of the text. In other words, not the entire message received by the testimony writer has been demonstrated, when it seems too long or not all of the testimony is relevant to the general public.
  • We are not responsible for any of the opinions or comments published on our Site. We do not stand in solidarity with opinions that may be issued in public forums, on general or specific topics.
  • This website contains a forum for testimonials, but provides space for testimonials as a means of interaction between our visitors and users, where they can share their experiences with others. To prevent abuse, all testimonies appear after they have been reviewed by the administrative staff of the Company, or their authorized representative. We do not share the opinions, views or expressions of any of the testimonials on this Site, and are strictly the view of critics, users, visitors and followers.


This Website may contain external links to many other websites. We do not guarantee the accuracy of the information obtained on the linked sites. These links to or from external websites not controlled by us do not constitute an endorsement of our Company or any of its employees, to the sponsors of those sites or of the products or information presented therein.




We prohibit the use of our website and / or services in any way associated with the transmission, distribution or delivery of any type of "Spam". By the term "Spam" is understood any unsolicited, unwanted email, or a massive volume of emails. You may not use any of our services to send "Spam". The distribution, emission, or launch of "Spam" is prohibited, as well as causing or promoting the conditions that cause the sending of "Spam" to all our clients.


In accordance, to the CAN-SPAM Act of 2003, 15 U.S.C. 7701, et seq., (Public Law No. 108-187, initially S.877 of the 108th Congress of the United States), the emails sent as well as the favoring of their sending, through our Website or of their services may not:


  • Use or contain invalid or falsified headings;
  • Use or contain invalid or nonexistent domain names;
  • Use or contain invalid or nonexistent domain names, hides or obscures all information aimed at identifying the point of origin or the transmission path;
  • Use of other deceptive means to address;
  • Use the domain name of third parties, or transmit from or through the equipment of third parties without their permission;
  • Contain both false or misleading information, such as that which tends to create confusion, leading to falsehood or deception, either in the space provided for the title or in its content;
  • Refuse to comply with the additional technical standards described below;
  • In any other way violate our Terms of Use.


We do not authorize the exploitation, research or collection of email addresses or other information, from or through our Website or its services.


We do not allow or authorize others to use our services to be collected, group, compile, gather, collect, or obtain any information related to their customers or subscribers, including but not limited to subscribers email addresses.



We do not allow or authorize any attempt of use that in any way could cause disablement, overload, damages or losses in any aspect of all services, or that could interfere with the use and enjoyment of other interested parties in relation to our services.


If we have reason to believe that improper or unauthorized use of any service is being made, you are empowered, without prior notice and in your sole discretion, to take the necessary and appropriate actions, including blocking messages from an internet domain, mail server or IP address. We will terminate any account on any type of service when you determine, in your sole discretion, that you are transmitting or are otherwise connected to any email that violates this Policy.


This Policy is not an attempt to obtain rights to transmit or send emails to, or through the services or the Website. Failure to enforce this policy in one or all of its instances and meanings does not equal an exemption or waiver of the rights of the company.


The unauthorized use of any of the Company's services in connection with the transmission of unsolicited emails, including the transmission of these in violation of this Policy, could result in liability and / or civil, criminal or administrative penalties against those who send and those who assist or act in common agreement.


Violators of the “C-SPAM Act” will be subject to the available resources to obtain cease and desist orders, or penalties imposed by the FTC (Federal Trade Commission) of up to $11,000.00 for each violation. Criminal prosecution is also possible in cases of heinous offenses, which could result in penalties such as fines, confiscation of profits and equipment. The most serious offenses could be subject to imprisonment.

We are committed on keeping your email address confidential. We do not sell or lease our subscriber list to third parties, and we do not provide your personal information to third parties, government agencies, or companies at any time, except as required by law.

We will use your email address only to provide timely information about our company.

We will keep the information you send us via email, in accordance with applicable federal laws.

In accordance with the “CAN-SPAM Act”, any email sent from our organization will clearly show the originator of the email and how to contact him. In addition, all email messages will contain concise information on how to voluntarily remove yourself from the contact list and thus not receive our future communications.

Opting out of receiving communication

Our site provides users with the opportunity to opt out of receiving the communications we send or those sent by our partners, by reading the instructions to unsubscribe. They are located at the end of all our emails, at any time.

Users who do not wish to continue receiving our news or promotional material have the “option not to receive” these communications, by clicking on the link provided to remove the subscription in the email, or by sending us an email for this purpose to help@itsbelcosmetics.com.



Violation of any of the dispositions contained in our Policies will result in prohibiting user access and any other actions deemed necessary. Violation of some of our Policies could grant our Company legal, civil or criminal action, in which case the parties will submit to the jurisdiction of the Common Wealth of Puerto Rico in those matters that are not preemption, and to the Federal jurisdiction in those that are.

We reserve the right to make any changes to this policy at any time, without notice. All changes will be notified to visitors, users and customers, effective as of the date of publication, unless the amendment contains any provision to the contrary. If at any time any clause of these Policies is declared null or ineffective by a Court, the others will remain in force.