RETURNS, REFUNDS & EXCHANGE POLICY

RETURNS, REFUNDS & EXCHANGE POLICY

Due to covid we do not accept returns or exchange purchases.

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to help@itsbelcosmetics.com. Emails received after 5 days from which the order was delivered, will not be considered for the purposes of this policy.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is making the request. Return.
  3. Order number.
  4. Date when order was received.
  5. Part number.
  6. Description of the product.
  7. 2 Photos/Videos

 

Damages covered by this policy, are not those that could have been suffered during shipping. Please read our Shipping Policy.

 

The damages covered are those of manufacture only and the product must be without use, or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluated by our team and the decision of approval for a refund (excluding shipping charges, taxes or customs) or replacement, will be at our sole discretion. Delivery date for orders cannot exceed 6 months.

 

We reserve the right to change this policy at any time, with or without notice.

 

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