Shipping Policy - PLEASE READ BEFORE PURCHASING.
Our estimated shipping time is 14 days after 7 days processing time, this means we have 7 days to process and print your label and 14 to pack your order and drop it off at the mail station. Please allow 48-72 hours for tracking information to update. This is ONLY on regular orders, pre orders will have the shipping time announced. If any delays arise that we can't comply with the regular shipping time it will be announced.
The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be responsible for the shipping costs. Free shipping will be available for Puerto Rico and United States on orders of $100.00 or more (excludes taxes). We offer Free International shipping on orders $150.00 or more. Orders less then $150.00 will have the USPS Default Rates. Please understand that we DO NOT control the shipping costs of USPS. We do not include or cover customs.
The company will not be responsible for wrong or incomplete addresses provided by the customer, lost or stolen packages, delays or damages to the product or packaging caused by the weather, and any damages caused by the postal service during the handling or delivery process, if any of these situations arise and the customer has purchased the Route Protection, please contact them to open a claim here: https://claims.route.com/
Route FAQ: https://help.route.com/hc/en-us/articles/360020122394?flash_digest=6a5c413dca99f6bfb8742ae5e46465b404c55d25
THIS IS ONLY EFFECTIVE UNTIL 11/28/2022
AFTER 11/28/2022 ANY ORDER ISSUES MUST BE SENT TO email@example.com
The customer needs to present the following information within 5 days of the package being marked as delivered or not updated:
Pictures/Videos of the damaged items
Proof of tracking number not updating
Once the claim is made a replacement or refund will be issued. The refund does not include shipping costs, shipping protection, taxes or customs.
If the package is lost or stolen an investigation needs to be opened with USPS, we are not responsible for how long they take to manage the situation.
The company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes. Delays and special circumstances in processing known by the company will be properly announced. If your package is delivered to a mail station and you fail to pick it up and it's returned to us we are not responsible for covering the shipping charges if the customer decides they want the item returned/re-shipped.
We reserve the right to change this policy at any time, with or without notice.