The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be responsible for the shipping costs. Our rates are a $5.99 Flat Rate on orders less than $45.00 for Puerto Rico and United States. Free shipping will be available for Puerto Rico and United States on orders of $45.00 or more (excludes taxes). We offer Free International shipping on orders $75 or more. Orders less then $75.00 will have the USPS Default Rates. Please understand that we DO NOT control the shipping costs of USPS.
The company will not be responsible for wrong or incomplete addresses provided by the customer, lost or stolen packages, delays or damages to the product or packaging caused by the weather, and any damages caused by the postal service during the handling or delivery process, if any of these situations arise and the customer has purchased the Route Protection, please contact them to open a claim here: https://claims.route.com/
If the customer has not purchased the Route Protection, a direct claim with USPS needs to be filed here: https://www.usps.com/help/claims.htm
The company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes. Delays and special circumstances in processing known by the company will be properly announced. If your package is delivered to a mail station and you fail to pick it up and it's returned to us we are not responsible for covering the shipping charges if the customer decides they want the item returned/ re shipped.
Our estimated shipping time is 5-7 working days after 2-7 processing working days. Please allow 24-48 hours for tracking information to update.